After sales service
In order to satisfy customers, in addition to striving for quality production, Gito company provides warranty and after-sales services for all its products. All hardware products receive warranty services for up to one year according to the warranty conditions, and they also have after-sales service and spare parts supply for five years. Also, if the warranty conditions or after-sales service time for a product has expired, Gito Company will be committed to solving the technical or non-technical problem in order to satisfy the customer in different and available ways. Depending on the subject, methods such as replacing with a similar product or a higher generation with more capabilities or other items available in Gito's technical and engineering department can be used. In all the above cases, customer satisfaction is the main goal of Gito's after-sales service.
Technical and educational support
Gito's specialized team is ready to answer technical and educational questions of customers. At every stage of using products and services, customers can raise their technical questions through communication channels with Gito experts and receive the necessary guidance.
Warranty and repairs
If the device is defective and if it includes warranty conditions, repairs will be done as soon as possible without charging the service fee or replacement with a new device, and if it does not include warranty, the cost and conditions of repairs will be informed to the customer and after receiving the service confirmation will be done Speed and accuracy in this part are the principles of Gito services.
Customer's specific technical needs
If you need a special feature in addition to the features and capabilities of the products or personalization of some existing features, you can send your suggestions and requirements along with the side files and after checking the research and development team and the absence of implementation obstacles, the result and Financial and non-financial requirements for implementation will be announced to the customer and after approval and through the required process, the capability will be provided to the customer.
General suggestions and error reporting
If there are technical suggestions that are used by the general customers or if you see an error (bug) in any of the products, you can send the observed information and documentation to Gito and according to the subject and the type and degree of criticality of the report, in the form of the result of the report will be visible in real time or in the next release of the new version. Gito's R&D team is looking forward to receiving technical suggestions from customers to improve the service of its products.