Software Support
Gito Company places great importance on customer support due to the nature of its software products and services. To ensure customer satisfaction, Gito offers comprehensive support for software products through various channels, including phone support during working hours, email, online chat, remote assistance, on-site expert visits, educational content, and training workshops. In all instances, the focus is on providing accurate, high-quality responses to customer inquiries and resolving any issues promptly to maximize customer satisfaction. Given the complexity of Gito's solutions, which typically involve a combination of hardware, software, network, databases, and transmission lines, step-by-step guidance and identifying the root cause of any malfunctions or errors require special technical expertise. Our trained team is fully prepared to assist Gito customers with this process.
Gito Support Services Include
Deployment of the software on the customer's server at the time of purchase
Implementation of updates to incorporate new features or resolve reported issues in support period
Real-time resolution of functional errors and bugs or addressing them in the subsequent release, depending on their severity
Real-time correction of database errors or handling them in the next release based on their urgency
Providing technical support, training, and guidance for the optimal use of the software
Evaluating customer suggestions and technical proposals for software upgrades and improvements
Customizing software based on the customer's specific technical needs, following an initial review and financial approval
The support of Gito software is free in the first year, and after that it can be renewed on an annual basis under the contract, and the provision of all the services mentioned will be valid if the time and conditions of the support are valid.
Time
Methods
Tools
Support Methods
Support Hours
8:00 - 17:00