To ensure customer satisfaction, Gito not only focuses on producing high-quality products but also provides comprehensive warranty and after-sales services. All hardware products come with warranty services for up to one year, in accordance with warranty terms. Additionally, Gito offers after-sales support and spare parts supply for up to five years. If the warranty or after-sales service period has expired, Gito remains committed to resolving technical or non-technical issues through various available solutions, ensuring customer satisfaction. Depending on the situation, options such as product replacement with a similar or upgraded model with enhanced capabilities, or other solutions from Gito’s technical and engineering department, may be provided. In every case, customer satisfaction is the core focus of Gito’s after-sales service.
Gito's expert team is fully equipped to address any technical and educational inquiries from customers. At every stage of utilizing our products and services, customers can reach out through various communication channels to consult with Gito's specialists and receive the necessary guidance and support.
In the event of a device malfunction, if it falls within the warranty conditions, repairs will be performed promptly at no additional service charge, or the device may be replaced with a new one. If the device is out of warranty, the customer will be informed of the repair costs and conditions. Once confirmation is received, repairs will be carried out efficiently and accurately. Speed and precision are key principles of Gito's warranty and repair services.
If you require additional features beyond the standard capabilities of our products or customization of existing features, you can submit your suggestions and requirements along with any relevant files. After review by our research and development team, we will assess the feasibility of implementation. We will then communicate the financial and non-financial requirements to the customer. Upon approval, the necessary capabilities will be developed and provided through the required process.
If there are technical suggestions that are used by the general customers or if you see an error (bug) in any of the products, you can send the observed information and documentation to Gito and according to the subject and the type and degree of criticality of the report, in the form of the result of the report will be visible in real time or in the next release of the new version. Gito's R&D team is looking forward to receiving technical suggestions from customers to improve the service of its products.